Returns & Shipping

RETURNS & SHIPPING POLICY

RETURN POLICY

We accept returns of most new, unopened item for store credit or exchange  (or in some cases refund) 14 calendar days after delivery.  At our sole discretion, after 14 days, we may offer a store credit or exchange only.  Returns may incur a Re-Stock fee up to 15%.  Refunds/Credits are contingent upon inspection of item(s) once we have received the return. Returns must be in new, unaltered and unused condition and not show signs of wear or damage and in original packing.  (NOTE: Protective covering must not have been removed from windshields)

Sorry, Non-Standard, Standard-Plus and Special Order items cannot be returned.  Orders from International and Non-contiguous US locations, such as Alaska and Hawaii, cannot be returned.

Most refunds will be issued minus our original shipping cost and Re-stock fee.  We will pay return shipping if the return is a result of our error (ex. you received a defective or incorrect item within 14 days). 

To return an item, customers must contact Discount Cart Parts by phone at 972-771-2111 or complete the return form online.  The original Order number must accompany the return. 

Damaged Items and Shortages

Damaged products and shortages must be reported to Discount Cart Parts within 5 business days of receipt of order.  Please inspect all merchandise and packaging upon arrival to ensure good condition. Defective items or shipping errors qualify for refunds or store credit. We will pay the return shipping if the return is a result of our error (such as an incorrect or defective item). Refunds are contingent upon inspection of item(s) once we have received the return. Refunds can take up to 30 days after receiving return.

Warranty

Most new products carry a 1 year warranty from date of purchase.  To make a warranty claim after the first 14 days of purchase, call 972-771-2111.  We DO NOT offer warranty on electrical items that have not been installed by a golf cart company.  Buyer must show invoice proof from legitimate golf cart repair company.

SHIPPING POLICY

Discount Cart Parts strives to make its shipping prices and policy as fair as possible so you benefit from our low prices and the convenience of delivery right to your door.

We ship nationally and internationally to most addresses.  There are restrictions on some products and some products cannot be shipped to some international locations.

Our shipping rates apply to the lower 48 States only.  This included Standard, Standard-Plus (Oversized Parcel) and Non-Standard (Oversized) Shipping. Customers must contact Discount Cart Part for a shipping estimate for Alaska, Hawaii and International Orders.  Next-day Air is available and customers should contact Customer Service.

Standard Freight Rates

            Order Total                 Shipping Cost

  • $   0.00  -   $75.00         $14.99
  • $  75.01 -  $150.00        $19.99
  • $ 150.01 - $250.00        $22.99
  • $ 250.01 - $550.00        $27.99
  • $550.01 - UP                 FREE

Standard Plus Freight Rates (Oversized Parcel)

           Order Total                    Shipping Cost

  • $   0.01  -  $150.00        $19.99
  • $ 150.01 - $300.00        $29.99
  • $ 300.01 - $500.00        $39.99
  • $500.01 - $750.00         $49.99
  • $750.01 - UP                 FREE

  NOTE: Some Standard-Plus order are shipped via LTL and require additional fees.  See LTL extra fees below.

Non-Standard Freight Rates: (Oversized Freight) 

          Order Total                    Shipping Cost

  • $     0.01  -  $1000.00      $  99.99
  • $ 1000.01 - $2000.00      $149.99
  • $ 2000.01 - UP                FREE

 Additional Standard-Plus & Non-Standard Fees:  

  • LTL Residential Fee: Residential LTL (Less-Than-Truck)  shipments require an additional $40 fee.
  • Lift Gate Fee:  Lift Gate shipments require an additional $40 fee.  Must be requested at time of order.

Freight Definitions

  • Standard Freight: All items packaged and sent via standard carrier with no oversized/weight charges.
  • Standard Plus Freight: Parcel shipments that exceed weight and/or dimentional thresholds for size, but are still able to move in the small parcel network. (see return policy)
  • Non-Standard Freight: Typically LTL (Less-Than-Truck) loads and some oversized/weight items sent via UPS (see return policy)
  • Free Freight Thresholds: Do not apply to international orders and are subject to change.